I'm struggling to unambiguously understand your description of the issue. Could you please rephrase in terms of what you expect to happen in a specific circumstance vs. what actually happens (e.g. when you create a ticket via email with CCs, when you respond to an existing ticket with the same/new CCs)?
You mention a mail loop, which suggests that RT might not have been properly informed of all of its own incoming addresses ($RTAddressRegexp). A complete $RTAddressRegexp setting should prevent mail loops when $ParseNewMessageForTicketCcs is set. On Tue, 17 Feb 2015 at 00:46 Edheldil <rt...@eowyn.cz> wrote: > Hi all, > > I need to add Cc's from incoming emails as watchers to the created > tickets. I have already tried the ParseNewMessageForTicketCcs > <http://requesttracker.wikia.com/wiki/ParseNewMessageForTicketCcs> config > option, but the result was an epic mail loop when somebody happened to send > a Christmas greeting to some thousand of Cc: emails. > > Is there a safer way to achieve that? Something like 'do not send any > emails when creating tickets, just when somebody comments'. There are many > queues in our RT, so I do not exactly want to redo shared scrips for all > queues, but so far that's is the only option I can think of. > > Any ideas? > > Ed. > >
