When you say you created a group of users to go with the queue, does that mean you created a user-defined group (Admin > Groups)?
If so, all you need to do is associate that group with the queue in the appropriate role. Admin > Queues > (the new queue) > Watchers Find the relevant user group by typing its name into the box, search, then choose the group's most appropriate role in the dropdown that appears. On Wed, 4 Feb 2015 at 09:31 George Kelbley <kelb...@cs.unm.edu> wrote: > I need to a queue to my existing rt system. I created the queue, and a > group of users to go with it. However ticket email is not being sent to > anyone but the requestor. Obviously missing something which is > hopefully simple. > >
