I'm pretty sure that if a ticket owned by someone is moved to another queue where that user doesn't have ownership rights, RT automatically adjusts ownership to "nobody."
Since those people retain ownership in your setup, it sounds like your ownership rights are too permissive. On Tue, 3 Feb 2015 at 23:43 globo <michael.obr...@globoforce.com> wrote: > Hi, > > I have 4 queues with staff being able to assign tickets between the queues. > Sometimes when they get passed to a different queue people forgot to assign > the ticket to someone who works on that queue. > > This messy when you run stats on that queue > > Does anyone have a script that requires users to set the owner of the > ticket > to someone who manages that queue ( group ) or set it to nobody ? > > > > > > > -- > View this message in context: http://requesttracker.8502.n7. > nabble.com/Set-Owner-on-Queue-Change-tp59513.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. >
