On Fri, 06 Mar 2015 12:42:38 +0100 Loïc Cadoret <lcado...@keyyo.com> wrote: > Greetings rt-users followers, > > I would like to create a script that check out if the max attachment > size of a response is reached and if so, send an autoreply to the > requestor informing him that his documents are too heavy. Indeed, > customers send documents to our customer services but sometimes the > transaction is droped by the system because max attachment is reached > and neither the customer service or the client is notified of it.
Starting in RT 4.2.7, RT records explicit transactions when attachments are dropped or truncated due to hitting $MaxAttachmentSize. While we explicitly prevent such transactions from triggering scrips (to prevent infinite loops), you can likely use them as the basis of your notifications -- or, at least the signal to the RT users to notify customers of the drop. - Alex