Hi Cris, Check if you have Scrip for "On correspondence notify Requestor and CC" enabled, in Normal stage (you can check this in Applies to section when editing the scrip).
If you have it in Batch, you won't be able to see and edit the predicted recipients when replying or commenting. Cheers. El 06/03/2015 13:13, "Guadagnino Cristiano" <guadagnino.cristi...@creval.it> escribió: Hi all, I have both the 'Recipients' and the 'Scrips and Recipients' sections empty when I resolve/reply to a ticket. I mean, I see no recipients and no check boxes. I have no warnings/errors in the log. What can it be that is causing this behavior? Thank you in advance. Cris