Hi list,

I'm interested in using rt-crontool to manage tickets, specifically I'd like to have unowned tickets automatically moved to another queue after X minutes. The issue I have is that there isn't a default perl module for this in "Actions", can anyone suggest how I can achieve this? If there's some other way I can achieve my goal not using rt-crontool then I'd obviously be very happy for any other suggestions,

thanks in advance, Andy.

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