Hi
I recently followed the http://requesttracker.wikia.com/wiki/SpamFiltering and
set up Spamassassin and filtering according to method 1b, by adding a Global
Scrip like this:
Scrip: On Create * Action:
Action code:
# Match spamassasins spam-flag
my $inMessage = $self->TransactionObj->Attachments->First;
return 0 if (!$inMessage); # if no message attachment - assume web UI
return 0 if (!$inMessage->GetHeader('Received')); # exit if not email message
my $spamFlag = $inMessage->GetHeader('X-Spam-Flag');
return ( $spamFlag !~ 'YES' ) ? 0 : 1;
Commit code:
my $newqueue = 'spam';
my ($status, $msg) = $self->TicketObj->SetQueue($newqueue);
return $status ? undef : 1;
and that works flawlessly – BUT I still get an e-mail notification to the
requestor and the admincc’s of the original queue the spam was sent to.
Is there a way to make sure that if the “On Create * Action” scrip was run,
then it should not run the “On Create Autoreply To
Requestors<https://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=3>” or
the “On Create Notify
AdminCcs<https://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=4>” ?
I tried changing the order of my “On Create” Scrips so now they have the
following order ( see below ) but it doesn’t seem to help.
15<https://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=15> On
Create *
Action<https://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=15> On
Create User Defined Blank Enabled
3<https://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=3> On
Create Autoreply To
Requestors<https://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=3>
On Create Autoreply To Requestors Autoreply with password Enabled
4<https://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=4> On
Create Notify
AdminCcs<https://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=4>
On Create Notify AdminCcs Transaction Enabled
Any pointers in the right direction would be appreciated
Kind Regards,
Sidsel Jensen
