I've noticed that some of the things done with rt-crontool don't get recorded and therefor don't trigger scrips. This might be because of something minor missing in your custom perl module (custom action). When the custom perl module changes the queue do you see a transaction listed in the ticket history reflecting the queue change or is the queue just different on the ticket with no mention of it in the ticket history?
Yep, I can see in the ticket "root - Queue changed from" where I am running the rt-crontool as the root user. So far as I can think that should be good enough right?
thanks for the input though, Andy.
