Hello everyone, I'm using RT 4.2, and I have two question?
The first question : Please, is it possible that a user can own tickets knowing that he belongs to the group unprivileged and I give the right "OwnTicket" to the group unprivileged. My problem: when i would like to chose this user in a ticket I don't find it in the list box of owners. The second question: when I'm logging with this unprivileged user in the self-service UI, I can watch other's tickets even if I'm not the owner, please is there a solution where the unprivileged user can see just tickets where he is the owner. please help me I'm blocked in my project; Thanks a lot, yours sincerely.
