I think you should look at the rights granted in your queue. I guess that remove the right to "modify ticket" should help. To be sure about what to do and know the properties of each rights, I suggest you to read the documentation here : http://requesttracker.wikia.com/wiki/QueueSpecificRights

Hope it helps you


Loic Cadoret
IT Technician

Le 04/05/2015 11:40, ABD EL MALEK BOUBARNOUS a écrit :
Hi everyone,

On ticket creation I would like to freeze the requestor field to be set to the user's email, RT does it by the default but let the field modifiable by the user and they can put any mail address there so I would like to freeze that field.

anyone have an idea how I can do that ?

Thanks in advance,

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