Hi list, I have problem with sending attachments when replying from RT, and sending attachments from scrip.
I have two questions here: 1. Is it possible when replaying to initial mail that created ticket to attach all attachments that came with it? 2. How I can choose in scrip First/Last/All attachments to be attached to outgoing mail when condition is valid? I'm using latest 4.2.11 with HTML Templates. Also, when replying to message that have pasted screenshot (inline image?), I can see it in RT editor, and it is shown in mail received in Thunderbird, but when received in Outlook, there is only icon with red X instead of actual immage. Is it known bug or limitation with Outlook or something can be tweaked for Outlook to show correct images? Thank You for any hints, because I spent two days searching for solution and found nothing that can lead me even one step closer to solution.
