Hi all, this posts is 3 days in the making and I'm sure its probably a dumb question and hoping there's a easy clear answer someone can guide me to.
I have RT setup so that when new tickets are posted it now sends out email alerts to the ticket owner and also to those CC'd via a gmail account. Got that working by using the following in Exim passwd config: gmail-smtp.l.google.com:rt.x...@gmail.com:password *.google.com:rt.x...@gmail.com:password smtp.gmail.com:rt.x...@gmail.com:password ... However, when a reply is posted via email, how can the reply email be retrieved and posted back to RT? Should I use a local email account on the server instead of gmail? Maybe use r...@mydomain.com? What would be the best, fairly simple and reliable solution? I've searched the web for definitive guides on RT email integration, can you point me to a detailed setup for allowing email notifications and replies/comments via email? Thanks much. hydn
