Todd, I have these templates: * New Pending Approval * Approval Passed * All Approvals Passed * Approval Rejected * New Pending Approval in HTML * Approval Passed in HTML * All Approvals Passed in HTML * Approval Rejected in HTML * Approval Ready for Owner in HTML * Transaction in HTML * Transaction
Upon visual inspection they seem OK, but the last two templates are empty. Of all the templates, only three are used by scrips: * New Pending Approval is used by scrip 12 ("When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval") * Approval Rejected is used by scrip 13 ("If an approval is rejected, reject the original and delete pending approvals") * Transaction is used by scrip 4 ("On Create Notify AdminCcs") Todd, does Best Practical offer support for troubleshooting? Could you send me (privately) some figures? If we can't fix this issue by ourselves I'll see if I can convince the management to ask for support. T.I.A. Cris On 17/06/2015 05:34, Todd Wade wrote: On 6/16/15 10:57 AM, Guadagnino Cristiano wrote: unfortunately, even after completely fixing the db with rt-validator, I still have the same problem with approvals. I am at a loss, if anybody has something to contribute it would be very appreciated. Can you confirm that the Approvals templates are installed? Navigate to /Admin/Queues/index.html?FindDisabledQueues=1 (this is the 'Admin queues' page with the 'Include disabled queues in listing' checkbox checked), click on the __Approvals queue and then click on 'Tempates' in the subnav. Are there Templates listed there? Without access to your system its very much a guess but it sounds like somehow the approvals infrastructure wasn't installed (or wasn't installed correctly) in your system during the upgrade that added it in. Regards,