Hello all
I am working with an automated email process between two systems. The system
sending the email requires that the subject line not be change in the response.
So I need to remove the [rtname #12234] from the subject line.
What is the best way to accomplish this? I have tried both scripts and a
template.
My current template is as follows. This was my latest attempt to remove the
tag.
RT-Attach-Message: yes
Subject:{my $subject;
{
my $comapreStr = $Ticket->Subject;
my $stringend = index($comapreStr, "]") + 1;
$subject = substr $comapreStr, $stringend;
$subject = $subject . " Accepted";
}
$subject;
}
{$Transaction->Content()}
Thanks in advance for the help.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.com<mailto:bba...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
