I also dumped the network traffic to be sure about the rtkit python library: http://paste.ubuntu.com/11876134/ #wireshark dump so I'm sure this is what get append inside RT
On Tue, Jul 14, 2015 at 11:02 AM AliReza Taleghani <[email protected]> wrote: > forget to say that I am using python client "rtkit" for like this: > > *# custom filed updating* > links = { 'content': { 'CF-ZTid': " > http://monitor.example.com?id=1&myd=2&uid=3"; } } > refers = rt.post(path=ticket_id + '/edit', payload=links) > *# refers updating* > links = { 'content': { 'RefersTo': " > http://monitor.example.com?id=1&myd=2&uid=3"; } } > refers = rt.post(path=ticket_id + '/edit', payload=links) > > but in any cases I have *http://monitor.example.com?id=1 > <http://monitor.example.com?id=1> * in result. > > > > > On Tue, Jul 14, 2015 at 9:50 AM AliReza Taleghani <[email protected]> > wrote: > >> Hi; >> >> I faced with a problem which I thinks it's related on internal RT >> logics... >> >> I'm trying to integration Zabbix (2.4) with RT (4.2.8). >> I'm also using RT API to implement this integration. >> the problem is Zabbix Event link is as fallow: >> >> Event: >> *http://zabbix.example.com/zabbix/tr_events.php?triggerid=14169&eventid=146832 >> <http://zabbix.example.com/zabbix/tr_events.php?triggerid=14169&eventid=146832> >> * >> >> and as you see that link contain two variable which will make it >> uniqueness... >> - triggerid=14169 >> - eventid=146832 >> >> when I tried to post this link as */links* [refers to] element anything >> get done as I interested, except that the link what changed as: >> >> >> *http://zabbix.example.com/zabbix/tr_events.php?triggerid=14169 >> <http://zabbix.example.com/zabbix/tr_events.php?triggerid=14169>* >> >> It mean that I losses the eventid and so when I click on the problem show >> up... Zabbix can't open the related event just with triggerid. >> >> as I find in RT documents, */links* and it's elements like [refer to] >> are mainly used for internal RT tickets linking, so I guest that RT is >> parsing the content's on this filed to change it to some think link I see... >> >> so tried to define a CF and use this type of fields for this purpose, but >> the same problem accorded again, but why? I can't find this problem out :-? >> >> >> -- >> Sincerely, >> Ali R. Taleghani >> > -- > Sincerely, > Ali R. Taleghani > -- Sincerely, Ali R. Taleghani
