On the new ticket page, if you click from the Basics to Details in the upper right, it'll have the option for selecting a priority.
You can also do it via a custom field having a scrip set the true priority, an example for the scrip is at http://requesttracker.wikia.com/wiki/CreatePriorityBasedOnCustomFieldValues. I haven't done this myself, I generally just use the Queue default priority. Aaron > On Jul 15, 2015, at 5:16 AM, ripa...@gmail.com wrote: > > Thanks once again that worked. Perhaps this is a long shot, > Is there a way Priority field be displayed on the queue when the Ticket is > being created? > > Or have a CustomField, they can choose the Priority value, and update (or > set) the Prioirty value? > > Thanks once again, really appreciate all of your help. > > Richard > > On Wed, Jul 15, 2015 at 7:08 AM, <ripa...@gmail.com > <mailto:ripa...@gmail.com>> wrote: > Thanks to all for your recommendation, will give it a try a let you know. > Thanks once again. > > On Wed, Jul 15, 2015 at 4:50 AM, Gareth Dawson <gareth.daw...@pet.cam.ac.uk > <mailto:gareth.daw...@pet.cam.ac.uk>> wrote: > Richard, > > > > There is an extension by Best Practical that changes the numeric priority to > a string. > > > > https://metacpan.org/pod/RT::Extension::PriorityAsString > <https://metacpan.org/pod/RT::Extension::PriorityAsString> > > > Gareth > > <> > From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com > <mailto:rt-users-boun...@lists.bestpractical.com>] On Behalf Of > ripa...@gmail.com <mailto:ripa...@gmail.com> > Sent: 15 July 2015 01:57 > To: rt-users@lists.bestpractical.com > <mailto:rt-users@lists.bestpractical.com>; Richard Pacheco > Subject: [rt-users] Priority value > > > > Hi, > > is there a way i can change the priority field in a ticket to a pull down > menu with 4 options like : > > 100 - urgent 75 - high, and so on? > > > > Or use a custom field which the user selects, when the ticket is created > update the priorty numeric value? > > > > Thanks in advanced. > > > > Richard > > -- > Richard Pacheco > > > > > -- > Richard Pacheco > > > > -- > Richard Pacheco
