Should I clean the mason cache ?
16.07.2015, 12:05, "Pierre Legendre" <pierre.legen...@yandex.com>:
> Moreover, when we try to load the bogus comment
> (https://<hostname>/rt/RTIR/Display.html?id=369?id=369#txn-2475), we have the
> following error in interface "Could not load ticket 369?id=369) and these
> errors in logs :
>
> [21601] [Thu Jul 16 08:50:39 2015] [debug]: Tried to load a bogus ticket id:
> '369?id=369' (/opt/rt4/sbin/../lib/RT/Ticket.pm:139)
> [21601] [Thu Jul 16 08:50:39 2015] [error]: Could not load ticket 369?id=369
> (/opt/rt4/share/html/Elements/Error:78)
> [21601] [Thu Jul 16 08:50:39 2015] [debug]: Tried to load a bogus ticket id:
> '369?id=369' (/opt/rt4/sbin/../lib/RT/Ticket.pm:139)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in concatenation (.) or string at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 153.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:153)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in hash element at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 165.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:165)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in numeric ne (!=) at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 172.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:171)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in hash element at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 179.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:179)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in numeric ne (!=) at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 186.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:185)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in concatenation (.) or string at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 194.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:194)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in concatenation (.) or string at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 195.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:195)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in concatenation (.) or string at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 197.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:197)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in concatenation (.) or string at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 198.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:198)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value in
> numeric eq (==) at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 202.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:202)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value in
> numeric ne (!=) at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 207.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:202)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in concatenation (.) or string at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 208.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:202)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value
> $type in string eq at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 216.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:216)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in concatenation (.) or string at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 226.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:226)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in concatenation (.) or string at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 234.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:233)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in concatenation (.) or string at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 279.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:278)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in concatenation (.) or string at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 286.
> (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:286)
> [21601] [Thu Jul 16 08:50:39 2015] [debug]: Tried to load a bogus ticket id:
> '' (/opt/rt4/sbin/../lib/RT/Ticket.pm:139)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in hash element at /opt/rt4/sbin/../lib/RT/Ticket.pm line 1954.
> (/opt/rt4/sbin/../lib/RT/Ticket.pm:1954)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value
> $_[3] in join or string at (eval 528) line 2. ((eval 528):2)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value
> $_[3] in join or string at (eval 528) line 2. ((eval 528):2)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value
> $value in substitution (s///) at /opt/rt4/sbin/../lib/RT/Tickets.pm line
> 2756. (/opt/rt4/sbin/../lib/RT/Tickets.pm:2756)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value
> $value in substitution (s///) at /opt/rt4/sbin/../lib/RT/Tickets.pm line
> 2756. (/opt/rt4/sbin/../lib/RT/Tickets.pm:2756)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value in
> concatenation (.) or string at /opt/rt4/sbin/../lib/RT/Tickets.pm line 2789.
> (/opt/rt4/sbin/../lib/RT/Tickets.pm:2789)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value in
> concatenation (.) or string at /opt/rt4/sbin/../lib/RT/Tickets.pm line 2789.
> (/opt/rt4/sbin/../lib/RT/Tickets.pm:2789)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: DBD::Pg::st execute failed:
> ERROR: invalid input syntax for integer: ""
> LINE 1: ...(main.Type = 'ticket') AND ( ( main.EffectiveId = '' ) AND ...
> ^ at
> /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 586.
> (/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm:586)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: RT::Handle=HASH(0x7210ec0)
> couldn't execute the query 'SELECT main.* FROM Tickets main WHERE
> (main.Status != 'deleted') AND (main.Type = 'ticket') AND ( (
> main.EffectiveId = '' ) AND ( main.id != '' ) ) ' at
> /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 599.
>
> DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0x7210ec0)',
> 'SELECT main.* FROM Tickets main WHERE (main.Status != \'dele...') called at
> /usr/local/share/perl5/DBIx/SearchBuilder.pm line 239
> DBIx::SearchBuilder::_DoSearch('RT::Tickets=HASH(0x9feec08)') called
> at /opt/rt4/sbin/../lib/RT/SearchBuilder.pm line 986
> RT::SearchBuilder::_DoSearch('RT::Tickets=HASH(0x9feec08)') called at
> /opt/rt4/sbin/../lib/RT/Tickets.pm line 2416
> RT::Tickets::_DoSearch('RT::Tickets=HASH(0x9feec08)') called at
> /usr/local/share/perl5/DBIx/SearchBuilder.pm line 507
> DBIx::SearchBuilder::Next('RT::Tickets=HASH(0x9feec08)') called at
> /opt/rt4/sbin/../lib/RT/Tickets.pm line 2388
> RT::Tickets::Next('RT::Tickets=HASH(0x9feec08)') called at
> /opt/rt4/sbin/../lib/RT/Tickets.pm line 2350
> RT::Tickets::ItemsArrayRef('RT::Tickets=HASH(0x9feec08)') called at
> /opt/rt4/sbin/../lib/RT/Ticket.pm line 1968
> RT::Ticket::Merged('RT::Ticket=HASH(0xa0cde20)') called at
> /opt/rt4/sbin/../lib/RT/User.pm line 1891
> RT::User::HasBookmark('RT::User=HASH(0x9fdf8c8)',
> 'RT::Ticket=HASH(0xa0cde20)') called at
> /opt/rt4/share/html/Ticket/Elements/Bookmark line 57
> HTML::Mason::Commands::__ANON__('id', undef) called at
> /usr/local/share/perl5/HTML/Mason/Component.pm line 135
>
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x74ad990)',
> 'id', undef) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302
> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm
> line 1292
> HTML::Mason::Request::comp(undef, undef, undef, 'id', undef) called
> at /usr/local/share/perl5/HTML/Mason/Request.pm line 1355
>
> HTML::Mason::Request::scomp('RT::Interface::Web::Request=HASH(0xa07b7a0)',
> '/Ticket/Elements/Bookmark', 'id', undef) called at
> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged
> line 292
> HTML::Mason::Commands::__ANON__('Path', '/RTIR/Display.html') called
> at /usr/local/share/perl5/HTML/Mason/Component.pm line 135
>
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7450330)',
> 'Path', '/RTIR/Display.html') called at
> /usr/local/share/perl5/HTML/Mason/Request.pm line 1297
> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm
> line 1292
> HTML::Mason::Request::comp(undef, undef, 'Path',
> '/RTIR/Display.html') called at
> /opt/rt4/sbin/../lib/RT/Interface/Web/Request.pm line 138
>
> RT::Interface::Web::Request::callback('RT::Interface::Web::Request=HASH(0xa07b7a0)',
> 'CallbackName', 'Privileged', 'Path', '/RTIR/Display.html') called at
> /opt/rt4/share/html/Elements/Tabs line 939
> HTML::Mason::Commands::__ANON__() called at
> /opt/rt4/share/html/Elements/Tabs line 997
> HTML::Mason::Commands::__ANON__() called at
> /usr/local/share/perl5/HTML/Mason/Component.pm line 135
>
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x73d6680)')
> called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302
> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm
> line 1292
> HTML::Mason::Request::comp(undef, undef) called at
> /opt/rt4/share/html/Elements/Error line 52
> HTML::Mason::Commands::__ANON__('Why', 'Could not load ticket
> 369?id=369') called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135
>
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa084cb8)',
> 'Why', 'Could not load ticket 369?id=369') called at
> /usr/local/share/perl5/HTML/Mason/Request.pm line 1302
> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm
> line 1292
> HTML::Mason::Request::comp(undef, undef, 'Why', 'Could not load
> ticket 369?id=369') called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line
> 1979
> HTML::Mason::Commands::Abort('Could not load ticket 369?id=369')
> called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 2228
> HTML::Mason::Commands::LoadTicket('369?id=369') called at
> /opt/rt4/local/plugins/RT-IR/html/RTIR/Display.html line 162
> HTML::Mason::Commands::__ANON__('id', '369?id=369') called at
> /usr/local/share/perl5/HTML/Mason/Component.pm line 135
>
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x725b490)',
> 'id', '369?id=369') called at /usr/local/share/perl5/HTML/Mason/Request.pm
> line 1302
> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm
> line 1292
> HTML::Mason::Request::comp(undef, undef, undef, 'id', '369?id=369')
> called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 681
> RT::Interface::Web::ShowRequestedPage('HASH(0xa07b7b8)') called at
> /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 369
> RT::Interface::Web::HandleRequest('HASH(0xa07b7b8)') called at
> /opt/rt4/share/html/autohandler line 53
> HTML::Mason::Commands::__ANON__('id', '369?id=369') called at
> /usr/local/share/perl5/HTML/Mason/Component.pm line 135
>
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x72703f8)',
> 'id', '369?id=369') called at /usr/local/share/perl5/HTML/Mason/Request.pm
> line 1297
> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm
> line 1292
> HTML::Mason::Request::comp(undef, undef, undef, 'id', '369?id=369')
> called at /usr/local/share/perl5/HTML/Mason/Request.pm line 481
> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm
> line 481
> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm
> line 433
>
> HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0xa07b7a0)')
> called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 96
> eval {...} called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm
> line 96
>
> HTML::Mason::Request::PSGI::exec('RT::Interface::Web::Request=HASH(0xa07b7a0)')
> called at /usr/local/share/perl5/HTML/Mason/Interp.pm line 342
> HTML::Mason::Interp::exec(undef, undef, 'id', '369?id=369') called at
> /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 59
> eval {...} called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm
> line 59
>
> HTML::Mason::PSGIHandler::invoke_mason('HTML::Mason::PSGIHandler::Streamy=HASH(0x71a4ce0)',
> 'HASH(0xa08cba0)', 'HASH(0xa0890b8)') called at
> /usr/local/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm line 52
> HTML::Mason::PSGIHandler::Streamy::__ANON__('CODE(0xa0ba718)') called
> at /opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm line 310
> RT::Interface::Web::Handler::__ANON__('CODE(0xa0ba718)') called at
> /usr/local/share/perl5/Plack/Util.pm line 339
> Plack::Util::__ANON__('CODE(0xa0afa70)') called at
> /usr/local/share/perl5/Plack/Handler/FCGI.pm line 145
> Plack::Handler::FCGI::run('Plack::Handler::FCGI=HASH(0x71e4f18)',
> 'CODE(0x71c5770)') called at /usr/local/share/perl5/Plack/Loader.pm line 84
> Plack::Loader::run('Plack::Loader=HASH(0x71b9ba8)',
> 'Plack::Handler::FCGI=HASH(0x71e4f18)') called at
> /usr/local/share/perl5/Plack/Runner.pm line 277
> Plack::Runner::run('RT::PlackRunner=HASH(0x168a5c0)') called at
> /opt/rt4/sbin/../lib/RT/PlackRunner.pm line 141
> eval {...} called at /opt/rt4/sbin/../lib/RT/PlackRunner.pm line 141
> RT::PlackRunner::run('RT::PlackRunner=HASH(0x168a5c0)') called at
> /opt/rt4/sbin/rt-server.fcgi line 162
> (/usr/share/perl5/vendor_perl/Carp.pm:103)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in hash element at /opt/rt4/sbin/../lib/RT/Ticket.pm line 1967.
> (/opt/rt4/sbin/../lib/RT/Ticket.pm:1968)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $_
> in hash element at /opt/rt4/sbin/../lib/RT/User.pm line 1896.
> (/opt/rt4/sbin/../lib/RT/User.pm:1896)
> [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id
> in concatenation (.) or string at
> /opt/rt4/share/html/Ticket/Elements/Bookmark line 65.
> (/opt/rt4/share/html/Ticket/Elements/Bookmark:65)
>
> 16.07.2015, 11:46, "Pierre Legendre" <pierre.legen...@yandex.com>:
>> Hi all,
>>
>> We use RT 4.2.11 IR 3.2 on Centos with Postgresql 9.3.
>>
>> When we create a ticket or comment/answer a ticket, we have sometimes the
>> following error :
>>
>> Jul 13 16:13:42 rtir.intra RT[10560]: [10560] Can't call method "id" on an
>> undefined value at
>> /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default
>> line 115.
>> Stack:
>>
>> [/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default:115]
>> [/opt/rt4/share/html/Elements/ShowMessageStanza:61]
>> [/opt/rt4/share/html/Elements/ShowTransactionAttachments:252]
>> [/opt/rt4/share/html/Elements/ShowTransactionAttachments:81]
>> [/opt/rt4/share/html/Elements/ShowTransaction:72]
>> [/opt/rt4/share/html/Elements/ShowHistory:121]
>> [/opt/rt4/share/html/Helpers/TicketHistory:48]
>> [/opt/rt4/share/html/Helpers/autohandler:51]
>> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]
>> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]
>> [/opt/rt4/share/html/autohandler:53]
>>
>> The content of the message is saved in database but is not displayed in
>> the web interface. Instead, we have the error : "An internal RT error has
>> occurred. Your administrator can find more details in RT's log files.".
>>
>> How can I fix this error?
>>
>> Thank you in advance!!
>>
>> Pierre
