Ken, Thanks!
I could not find it in the settings. However, it turned out that there was a scrip doing the job - universally, for all users. Which actually makes more sense to me than trying to do it on a user-by-user basis. There was some issue with the code in that scrip so I fixed it temporarily for now for now - and am contemplating better fixes as a permanent solution. The fix is "On Create" and is run for all newly created tickets - including the ones emailed in. It is structured along the following lines: my $queuename = ""; my $email = ($self->TicketObj->RequestorAddresses)[0]; my $user = RT::User->new($RT::SystemUser); $user->LoadByEmail($email); die "Couldn't load user by email" unless $user->id; ... followed by the logic that sets the queue depending upon who the user is. Thanks once again to everybody for their assistance. Cheers, Boris. On Tue, Jul 21, 2015 at 2:57 PM, k...@rice.edu <k...@rice.edu> wrote: > > Hi Boris, > > The option is a per-user configuration setting in their Preferences. It > may be > scrip(t)able with the RT API. > > Regards, > Ken > >
