I would like to pre-populate the description of a new ticket. For example, if I filed a bug on Red Hat's Bugzilla, a new bug description already contains the text:

Component:
Version:
Problem:
Expected Results:
Actual Results:
Additional Info:

A feature like this would be very helpful to guiding users with what data they should enter. Can this be done in RT? If so, how?

Thanks.

Joseph D. Wagner

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