Aaron-
I think you might also need to change a setting in your RT config. This doc might be helpful: https://www.bestpractical.com/docs/rt/4.0/RT_Config.html As a tangent, at one point, a colleague of mine mentioned looking at Dropbox integration with RT. I could put you in touch with them if you were interested in finding out more. Hope this helps a little. Good luck. -Teddy On Wednesday, Aug 5, 2015 at 2:37 PM, Aaron McCormack <aa...@backblaze.com>, wrote: I'd suggest hosting the executable elsewhere and including a link in the ticket, rather than sending a 34MB executable via e-mail. Many mail servers won't like the extension even if it accepts 34MB attachments. On Aug 5, 2015, at 10:01 AM, Daniel Moore <daniel.mo...@osbornewood.com> wrote: So I have checked my fcgid.conf file in mods-available and it is set properly Is there any way to make the database bigger? The logs speak about the database. V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. <image001.jpg> P: 706.282.5764 F: 888.777.4304 http://www.osbornewood.com From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Daniel Moore Sent: Wednesday, August 05, 2015 10:45 AM To: Joanne McClintock Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Increase size of attachment when using web interaface to attach items Hello, Thank you for the information. I am just very confused on where to update this. The link you gave helps me understand why I need to make changes but doesn’t really tell me where. I am not good with Linux so I don’t understand where mod_fcgi is? Can you point me in the direction of where I need to make the change? V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. <image001.jpg> P: 706.282.5764 F: 888.777.4304 http://www.osbornewood.com From: Joanne McClintock [mailto:joanne.mcclint...@uwaterloo.ca] Sent: Wednesday, August 05, 2015 10:30 AM To: Daniel Moore Subject: RE: Increase size of attachment when using web interaface to attach items Have you checked the FcgidMaxRequestLength value for your server? In older versions of mod_fcgid, the value was set to 1GB—it’s much, much smaller by default in versions since 2.3.6. There’s a bit more information here: https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Daniel Moore Sent: Wednesday, August 05, 2015 10:08 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Increase size of attachment when using web interaface to attach items Here is the error in the logs: mod_fcgid: error reading data, FastCGI server closed connection, referrer:https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber) V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. <image001.jpg> P: 706.282.5764 F: 888.777.4304 http://www.osbornewood.com From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Daniel Moore Sent: Wednesday, August 05, 2015 9:57 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Increase size of attachment when using web interaface to attach items Hello, I need to know how to increase the size of attachments when using the web interface to attach items to the ticket. Steps to follow: Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply Click Browse underneath the big message box. Find your item , select it, and click open. Then click Update Ticket. The item I am trying to upload is a “.exe” file that is 34 MB It doesn’t return an error on RT just doesn’t attach anything. I haven’t checked the Linux logs yet but I know there has to be an RT Config setting that will enable this. PS#### I have already adjusted the settings for the mail and it doesn’t work for the web interface. V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. <image001.jpg> P: 706.282.5764 F: 888.777.4304 http://www.osbornewood.com
