I'm new to RT and I provide my customers managed hosting for their websites, email and other web applications. I'd like to offer my customers a product like one RT queue each, preconfigured to work with the required email addresses at the customer internet domain. Each RT queue doesn't need any customization. I need each customer to see only his queue.

I've read http://requesttracker.wikia.com/wiki/MultipleInstances but I'd prefer to avoid multiple RT instances, even if they shared a common base. I think I don't really need multiple instances and I suspect I can go with just groups and permissions, one group for each customer, however I'm not totally sure that's a viable solution.

Is it possible to isolate each customer on his queue using a single RT instance?

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