Hello listmates,
I have an RT 4.2.0 installation using Postgresql as DB engine running on a
CentOS 6 server where every attempt to extract a search to XLS results in a
failure.
The failure manifests itself in the following way. The user's browser
displays the following message:
*An internal RT error has occurred. Your administrator can find more
details in RT's log files.*
The Apache/HTTPD log displays the following:
*[27915] [Wed Sep 9 21:20:27 2015] [error]: Undefined subroutine
&RT::SQL::PossibleCustomFields called at
/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls
line 80.*
*Stack:*
*
[/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls:80]*
* [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]*
* [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]*
* [/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211)*
Here is what I think is the relevant excerpt
from
/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls
*...*
*my $col_entry = sub {*
* my $col = shift;*
* # in tsv output, "#" is often a comment character but we use it for
"id"*
* delete $col->{title}*
* if $col->{title} and $col->{title} =~ /^\s*#\s*$/;*
* return {*
* header => loc($col->{title} || $col->{attribute}),*
* map => $m->comp(*
* "/Elements/ColumnMap",*
* Name => $col->{attribute},*
* Attr => 'value'*
* ),*
*...*
Line 80 is the line that says: my $col = shift;
Has anyone encountered something like this? Any idea what this may be?
Thanks.
Boris.
