On Tue, Sep 29, 2015 at 10:32 AM, Sally Ainsley <[email protected]> wrote: > Thanks Matt for prompt response > > I was hoping to do something in the Query Builder as I would need to secure > some technical resource internally to go down the perl route as I don't have > the knowledge for perl.
Sure. > I got the same error as you below when I tried the LIKE operator. Perhaps > LIKE doesn’t work on the QUEUE field for some reason. Without looking into the code, there is a limitation on operators that can be used with the Queue in building your search. You could: A. File a feature request asking for LIKE (or matches) to be added to the operator list. I can't comment on the likelihood of it getting cycles for a future release. B. A perl dev in your company could hack up a patch to support it. C. Ask Best Practical for a quote to get RT to do what you'd like. Cheers, -m
