Occasionally our office folks will create a ticket and CC an address which does not exist. And once they've done this, these addresses appear in the dropdown so they keep getting chosen. The bounces don't go anywhere useful yet (though I'm trying to set up some kind of bounce parsing).
Is there any way for me to get rid of these bogus addresses? I can't just delete them, but I would merge them all into the correct addresses if I could. In addition, whenever we get spam, those addresses enter the list as well and it would be nice to clean them up somehow. I know those users are still referenced in tickets which is why I can't just delete a user. I'm thinking this is one of those things that requires direct database manipulation and I'd hate to screw things up. - J<
