Thanks Myrat That will help me should I go down the LDAPimport route which was the fallback position.
From: Myrat Saparow [mailto:[email protected]] Sent: Friday, 2 October 2015 4:32 PM To: Anton Panetta <[email protected]>; [email protected] Subject: Re: [rt-users] RT External Auth Ldap pass on to Custom Fields Hi Anton, I am not sure whether ExternalAuth plugin supports Custom Fields, but I know that LdapImport does. The way I worked it, was to autheticate user with ExternalAuth, create it on first logon with minimal mappings (name, e-mail), and update the rest of the needed data with LdapImport on a regular cycle. Here's part of the siteconfig file I use: Set( $LDAPMapping, { Name => 'sAMAccountName', EmailAddress => 'mail', RealName => 'cn', WorkPhone => 'telephoneNumber', Organization => 'departmentName', 'UserCF.Project' => 'physicalDeliveryOfficeName' }); Regards, Myrat On Tue, Sep 29, 2015 at 7:40 AM Anton Panetta <[email protected]<mailto:[email protected]>> wrote: Hi I see several questions around the web, with incomplete answers to this. Which suggests people have tried and succeeded, or given up. RT 4.2.11 RT External Auth 0.25 What I am trying to achieve is the use of RT External auth to pull in or refresh user details on login, I am aware I could use ldap import but a more real time process makes more sense to me. My goal is to be able to pull in ldap fields into custom fields, eg department, Company, for use elsewhere. I can map existing attr no problem, but its when I get to custom fields that I run into issue Everything I have read suggests it should be either UserCF.CustomFieldName CF.CustomFieldName UserCF.{CustomFieldName} CF.{CustomFieldName} or even {CustomFieldName} Am I barking up the wrong tree, is this actually not possible, do I need to declare it somewhere else first or am I just getting the syntax wrong Here is what I have defined as the attr_map 'attr_map' => { 'Name' => 'sAMAccountName', 'EmailAddress' => 'mail', 'RealName' => 'cn', 'WorkPhone' => 'telephoneNumber', 'MobilePhone' => 'mobile', 'Address1' => 'streetAddress', 'City' => 'l', 'State' => 'st', 'Zip' => 'postalCode', 'Country' => 'co', 'CF.Department' => 'department', If anyone has managed success in this in the past id appreciate knowing what I am missing. Here is a snip of the log I get It shows the department string is being pulled from Ldap (AD in this instance) and then failing due like 748 in Record.pm (which I assume is me putting the wrong prefix to the CF sending it the wrong way) [4828] [Tue Sep 29 02:00:17 2015] [info]: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ): snip (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:301) [4828] [Tue Sep 29 02:00:17 2015] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , CF.Department: IT, City: Hindmarsh, Country: Australia, EmailAddress: snip, MobilePhone: snip , Name: snip, RealName: snip, State: South Australia, WorkPhone: snip , Zip: 5007 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:868) [4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748) [4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748) [4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748) [4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748) [4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748) [4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748) [4828] [Tue Sep 29 02:00:17 2015] [error]: RT::User::CF.Department Unimplemented in RT::Record. (/opt/rt4/sbin/../lib/RT/Record.pm line 983) Regards Anton The information contained in this email message and any attachments may be confidential information. If you are not the intended recipient, any use, interference with, disclosure or copying of this material is unauthorised and prohibited. If you have received this email in error, please advise us immediately and delete the email and all copies. The content and opinions in non-business email are not necessarily those of Haircare Australia. [http://thinkbeforeprinting.org/struct/signature-1.gif] The information contained in this email message and any attachments may be confidential information. If you are not the intended recipient, any use, interference with, disclosure or copying of this material is unauthorised and prohibited. If you have received this email in error, please advise us immediately and delete the email and all copies. The content and opinions in non-business email are not necessarily those of Haircare Australia. [http://thinkbeforeprinting.org/struct/signature-1.gif]
