On Mon, Oct 26, 2015 at 2:56 AM, Chrilly Cheng <chri...@gmail.com> wrote: > Hi All, > > I'm trying to find to way to get this requirement work. > > We have multiple queues in RT, like queueA, queueB, queueC. All queues are > using the same Custom Field that applied to them. One of those Custom Fields > is called Customer, which is using external values from a REST API. What we > want is in different queue, this Customer filed should shows different > drop-down list for user to select. > > Can this be done?
Kind of... Have separate CFs each named Customer and apply each to their respective queue. Then populate those CFs with the values you'd like. We do this with a CF named 'Problem Type'. We put the queue name in the Description field of the CF so we can get a sense of what queue the CF is applied to when viewing the CF details. The CFs won't be global, but they'll each have the same name, so code that is queue specific will load the correct Customer CF and thus the correct values for the CF. The other solutions for this problem involve more JS and AJAXy code. -m