Dear All,

Hope you are doing fine. I need your support on the following issue:

After upgrading rt from 4.2.3 to 4.2.12 all the datetime fields for
unprivileged users are expecting the values in UTC though the global
timezone has been defined to Asia/Muscat, so, as soon as the ticket is
saved/created it adds 4 hours in the values selected in datetime fields.
However, it is functioning fine for root. Please see the below snapshots for


After Save:


Appreciate your support on this.

Thank you.

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