Good catch!
I'm sure other people have better ways to do this, but this is what works for
me in our environment:
First I copy the original RT file into the local/ directory tree (per standard
RT modification practices).
But I make two copies there - one is named with a ".orig" file extension.
e.g.
Tabs
Tabs.orig
The .orig file is a copy of the original Tabs file (at the time I modified it,
lets say version 4.0.9.
After I run an upgrade (e,g, to 4.2.12), I first do a 'diff' on the Tabs.orig
(remember, that is 4.0.9) against the new Tabs (4.2.12).
If the files are the same (no changes in the new version of RT), I keep my
changed Tabs file as-is.
If there are changes in the new rev, I must manually merge my changes into it.
(and then copy the new version (original) as the new Tabs.orig, ready for the
next upgrade).
A nice side effect of this is that I can run a 'find' command after each
upgrade for *.orig, to ensure I am merging all code changes.
Just my 2 cents.
- Brent
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
David Ramage
Sent: Tuesday, November 10, 2015 6:42 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Unable to create scrips in RT 4.2.12
The previous admin had made some customizations to the Tabs file. It looks
like some internal URL plumbing changed between 4.0.9 and 4.2.12, and the URLs
specified in the menu pointed to bad locations.
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
David Ramage
Sent: Monday, November 09, 2015 3:54 PM
To: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>
Subject: [rt-users] Unable to create scrips in RT 4.2.12
Good afternoon,
I recently inherited a RT installation. After upgrading our test system to
4.2.12 I am unable to create scrips, either locally or for a specific queue. I
get a standard "An internal error has occurred" message from the web UI, and
the following in syslog:
[17510] Can't call method "Queue" on an undefined value at
/opt/rt4/sbin/../lib/RT/Scrip.pm line 450.#012#012Stack:#012
[/opt/rt4/sbin/../lib/RT/Scrip.pm:450]#012
[/opt/rt4/share/html/Admin/Elements/EditScrip:83]#012
[/opt/rt4/share/html/Widgets/TitleBox:56]#012
[/opt/rt4/share/html/Admin/Elements/EditScrip:89]#012
[/opt/rt4/share/html/Admin/Queues/Scrip.html:52]#012
[/opt/rt4/share/html/Admin/autohandler:49]#012
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012
[/opt/rt4/share/html/autohandler:53]#012
I have verified that the undefined value is $args{'TicketObj'} in the Stage
function in Scrip.pm, but haven't gotten any further. I'll be greatful for any
suggestions.
