Hi, I've been trying to figure out how to send an email to a specific address if a ticket was created or updated by someone NOT in a company.
I tried to create a custom scrip with condition "User Defined" , action "Notify Other Recipients", and a custom template, but I couldn't seem to get it working right. Any advice would be appreciated. Thanks! ------------------------ Custom scrip: User defined Condition: #my $actor = $self->TransactionObj->CreatorObj; my $actor=$self->TransactionObj->LastUpdatedByObj; # avoid triggering email if the person updating or creating the ticket is in the company if ($actor->EmailAddress =~ /mycompany\.com/) { return 0; } else { return 1; } Custom action preparation code: return 1; Custom action commit code: return 1; ------------------------------- Custom template: To: notificat...@domainxyz.com Subject: {Ticket->Subject} Testing conditions! {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} {$Transaction->Content()}