Hi all!
I hope someone could point me in a direction for figuring out this error: 500 Internal Server Error: The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, mcal...@tbstaxservices.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. This occurs when trying to add a doc/jpeg/xls/etc. to a ticket when the loaded file is larger than 1Mb. I have already checked the: PHP [root@myserver]# cat /etc/php.ini | grep upload_max upload_max_filesize = 8M MYSQL [root@myserver]# cat /etc/my.cnf | grep max-allowed max-allowed-packet = 16M RT [root@myserver]# cat /opt/rt4/etc/RT_Config.pm | grep MaxAttachmentSize Set($MaxAttachmentSize, 10_000_000); # 10M No error on logs: messages, access_log, error_log When I choose a file up to 1M and click on Ädd More Files . go ahead .but if the loaded file is larger than 1mb ..if sum of (File1+ File2 + File3) => 1Mb .show an error! Any idea? Thank you! Marcelo Calado.