I'm writing a scrip (using the web interface) where I want to test who has sent a ticket and automatically reject it. (These are automatic response tickets from another ticketing system, viz., LANdesk. The tickets in question are merely acknowledgement of receipt and contain no useful information what so ever!)
I think I know how to do this but I also want to stop another scrip from notifying the watchers on the queue. Is this possible? I'm on an old version of RT (3.8.14) so maybe this is easier to do in later versions. Any advice? Regards, Tony. -- Tony Arnold, IT Security Analyst, University of Manchester. T: +44 (0) 161 275 6093, F: +44 (0) 705 344 3082, M: +44 (0) 773 330 0039, E: tony.arn...@manchester.ac.uk
