Thanks so much i havent see it before! Greets!
El jue., 7 ene. 2016 a las 16:23, Parish, Brent (<bpar...@cognex.com>) escribió: > https://www.bestpractical.com/docs/rt/4.4/RT_Config.html#Application-logic > > > > (scroll up, it’s the line just above where this link takes you to) > > > > > > > > *From:* Andrea Caputto [mailto:andropo...@gmail.com] > *Sent:* Thursday, January 07, 2016 2:17 PM > *To:* Parish, Brent; Matt Zagrabelny > > > *Cc:* rt-users > *Subject:* Re: [rt-users] Display ticket > > > > Can you please tell me how to Turn off QuoteFolding ? globally? thanks > > > > El jue., 7 ene. 2016 a las 14:03, Parish, Brent (<bpar...@cognex.com>) > escribió: > > I'm not convinced that quoting using the pound/hash symbol is a bug? > RT does quote folding by a number of different tactics/symbols (presumably > to accommodate the wide variety of email clients and various forms of > quoting forwarded text). > > I second the turning it off by user (I do that personally). > > If it is only a few tickets here and there, you can also simply click on > the links used to toggle/expand the quoting within that email/ticket. > Lastly, you could click on the "Show all quoted text" to expand them all > within that ticket (located to the right at the very top of the History > section of the page). > > > > > -----Original Message----- > From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On > Behalf Of Matt Zagrabelny > Sent: Thursday, January 07, 2016 11:13 AM > To: Andrea Caputto > Cc: rt-users > Subject: Re: [rt-users] Display ticket > > On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto <andropo...@gmail.com> > wrote: > > do you see the picture i have attached? > > Yep. :) > > maybe that explains, the problem is > > in the display of the message, i write something linke: > > > > ## execute comand > > > > find --name pepe > > > > > > and in the tickets show only "find --name ..." and the phrases that > > begin with ## dont show , are hide. > > Okay. Now I understand. > > RT tries to do quote folding: > > > https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding&d=CwIBaQ&c=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8&r=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I&m=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM&s=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0&e= > > but their logic is failing for your example. > > It looks like RT is using HTML::Quoted to do the quoting. I see three > options for you: > > 1. Turn off QuoteFolding either globally or per user. > 2. Submit a bug report for RT. > 3. Dig into HTML::Quoted to see why it is misquoting your example. > > Cheers, > > -m > > -- > > Andrea Caputto > -- Andrea Caputto