Hi RT Users- I'm looking to create a scrip which enforces a maximum number of tickets of a certain status, per person, per queue.
For example: Joe has 3 status open tickets and 4 status stalled tickets. By policy, Joe is only allowed to have 3 open tickets at once. Joe tries to change 1 of the stalled tickets to open, but RT counts the number of status open tickets that Joe already has and doesn't allow the status change. If Joe then changes 1 open ticket to resolved, then he can change 1 stalled to open, maintaining his limit of 3 status open tickets. Has anyone tried enforcing limitation like this or query the status of other tickets in a scrip? Thanks, Aaron
