We upgraded to 4.2.12 and everything looked ok. However, we are now unable to
submit tickets via email using rt-mailgate. I have seen many posts but none of
the proposed solutions seem to work. We are using the same command as we did
in 3.8.7 for sendmail . Here is our setup.
Perl: 5.16.3
Rt-mailgate is using sendmail
testemail: "|/apps/rt4/bin/rt-mailgate \
--queue 'General' --action correspond \
--url https://requesttracker.edu/ --no-verify-ssl"
In RT_SiteConfig.pm
Set($WebFallbackToRTLogin, "true");
Set($WebRemoteUserAutocreate, 1);
Error:
Command line : not ok - Could not load a valid user
RT debug log; [20557] [Tue Feb 9 18:36:23 2016] [warning]: Use of
uninitialized value $NewSubject in scalar chomp at
/apps/rt4/sbin/../lib/RT/Interface/Email.pm line 1374.
(/apps/rt4/sbin/../lib/RT/Interface/Email.pm:1374)
[20557] [Tue Feb 9 18:36:23 2016] [error]: Couldn't parse or find sender's
address (/apps/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)
[20557] [Tue Feb 9 18:36:23 2016] [error]: Could not record email: Could not
load a valid user (/apps/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
--Dale
---------------------------------------
Dale Poulter
Coordinator, Search and Core Services
Library Digital Services
Vanderbilt University
419 21st Avenue South, Room 812
Nashville, TN 37203-2427
(615)343-5388
(615)207-9705 (cell)
[email protected]<mailto:[email protected]>
---------
RT 4.4 and RTIR Training Sessions
(http://bestpractical.com/services/training.html)
* Hamburg Germany March 14 & 15, 2016
