How would I best go about checking a custom field for validity from an external database, and display an error if it is not valid? I want to have Request Tracker check a Custom Field and not create the ticket if it is not valid.
I am checking against a database so I don't think the Validation property for Custom Fields will help me here. --------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016
