I misspoke I am running fcgid .
Additionally the page I am having issues with at the moment is:
/Search/Build.html?NewQuery=1
In doing some reading I ran the following in query window with zero responses:
select name from queues where id in
(select objectid from acl where principaltype='Group' and principalid =
(select id from groups where type='Everyone') and
rightname='OwnTicket');
select name from queues where id in
(select objectid from acl where principaltype='Group' and principalid =
(select id from groups where type='Unprivileged') and
rightname='OwnTicket');
select name from queues where id in
(select objectid from acl where principaltype='Group' and principalid =
(select id from groups where type='Privileged') and
rightname='OwnTicket');
Additionally I tried setting the MaxRequestLen 1073741824 as identified here
(https://www.bestpractical.com/docs/rt/4.2.12/web_deployment.html#mod_fastcgi)
FcgidMaxRequestLen 1073741824 threw an error in my conf file so I figured the
Fcgid part was extra? Apache2 did not error on MaxRequestLen.
Tim
From: rt-users [mailto:[email protected]] On Behalf Of
Flynn, Timothy
Sent: Friday, February 12, 2016 1:00 PM
To: [email protected]
Subject: [rt-users] problem with search builder after upgrade 3.8.4 to 4.2.12
I'm running the following:
RT 4.2.12
Fast CGI
Apache/2.2.12 (Linux/SUSE)
3.0.101-0.47.71-ppc64 #1 SMP
I recently upgraded from 3.8.4 to 4.2.12 RT and everything seems great except I
noticed that creating a new search causes an error for me in most cases:
"The server encountered an internal error and was unable to complete your
request. Either the server is overloaded or there was an error in a CGI script"
I recall talk on the listserve about certain global permissions causing issues
with searches but I'm not finding it. Can someone point me in the right
direction for which rights to look out for or are there settings I can adjust
to give the system more resources for the search? The builder did not
encounter this error in 3.8.4.
Thank you,
Tim
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