Hi Marcelo,
On Wed, Feb 17, 2016 at 10:02 AM, Marcelo Calado | TBS TAX Services <mcal...@tbstaxservices.com> wrote: > > Hi There! > > How can I identify the requestor of the ticket on my mysql database? There can be zero or more requestors for a ticket. When a ticket gets created a set of groups gets created for that ticket. See the "group" table - specifically the "instance", "domain", and "type" fields. >From there you can join into the groupmembers table. -m --------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
