Hi, Nobody experienced this error before? I'm using RT 4.2.12.
Cheers, Vinzenz ---------------------------------------------------------------------------------------- Vinzenz Sinapius Information Technology | Informationstechnik tracetronic GmbH Stuttgarter Str. 3 01189 DRESDEN GERMANY Phone: +49 351 205768-167 Fax: +49 351 205768-999 E-mail: vinzenz.sinap...@tracetronic.de Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 ---------------------------------------------------------------------------------------- -----Ursprüngliche Nachricht----- Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Sinapius, Vinzenz Gesendet: Donnerstag, 18. Februar 2016 16:45 An: rt-users@lists.bestpractical.com Betreff: [rt-users] Infinite E-Mail-Loop MS Exchange vs RT Hi Everyone, Is this behaviour a bug in RT or misconfiguration? * Create a RT-User f...@example.com, f...@example.com doesn't exist in our Exchange-Server, * Create a Ticket with f...@example.com as Cc * Reply to this ticket * Exchange replies that f...@example.com doesn't exist * RT distributes this mail to all Ccs, etc. of the ticket, excluding f...@example.com -= (At this point we notice the User with the invalid e-mail-address and try to resolve this error) =- * Merge RT-User f...@example.com into the RT-User b...@example.com, ( b...@example.com exists in our Exchange-Server. ) * Reply to this ticket * Exchange replies that f...@example.com doesn't exist * RT distributes this mail to all Ccs, etc. of the ticket, including f...@example.com * Exchange replies that f...@example.com doesn't exist * Repeat ad infinitum We broke this loop by taking RT offline, deleting all errormails from the mailq and setting the EmailAddress-Attribute of f...@example.com to b...@example.com in the database. Cheers, Vinzenz ---------------------------------------------------------------------------------------- Vinzenz Sinapius Information Technology | Informationstechnik tracetronic GmbH Stuttgarter Str. 3 01189 DRESDEN GERMANY Phone: +49 351 205768-167 Fax: +49 351 205768-999 E-mail: vinzenz.sinap...@tracetronic.de Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 ---------------------------------------------------------------------------------------- --------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016 --------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
