Hi all,

I have one user that has used RT for a while with no problems. Recently, her 
attachments to web tickets ceased coming through. I've watched her add  
attachments and they appear to upload successfully but there's no trace of them 
in the Attachments table. We tried multiple browsers and the same thing 
happened on each. I logged in as her on my computer and still the problem 
happened. Another person logged in to RT on her computer and successfully 
attached items. So it's something to do with her account. I've taken a look at 
her user record in the db and I don't see anything amiss.

Any ideas on what I might try?

We're running RT 4.4 and use LDAP for authentication.

Chanel Wheeler
Yavapai Library Network
1120 Commerce Dr.
Prescott, AZ  86305

Phone: (928) 442-5741
Open a help desk ticket<mailto:h...@yln.info>

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