Hi Dion,
You could take a look at this extension, which processes articles like
templates:
https://metacpan.org/pod/RT::Extension::ArticleTemplates
Jim
On 3/7/16 6:57 PM, Dion Gullotta wrote:
Hi,
Is there any way to populate an article with selected data from a
ticket? For example an article that says “Dear, <customername>” can
you have a variable in there that pulls the Requestor Displayed Name
or similar from the ticket when you insert the article?
It doesn’t look like this is possible but I’m just checking.
Cheers,
Dion
---------
RT 4.4 and RTIR Training Sessions
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---------
RT 4.4 and RTIR Training Sessions
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016
