On Mon, Mar 14, 2016 at 12:03 PM, Marcos Orallo <m_ora...@yahoo.es> wrote:
> Hi all,
> I would like to know what determines the order of creation when a request is
> translated into more than one transaction, and if this can be customized
> somehow.
> My use case: I want to add a tag [Resolved] to the subject of the resolving
> comment *and only that*.
> From what I've seen, the Comment transaction always happens before the
> Status change. Thus, the only way for any On Comment Notify X scrip to be
> aware of the status change is to run it in Batch stage. But this eliminates
> the possibility of identifying and modifying the recipients of the comment
> while composing it, which is not acceptable for us.
> Do you know any alternative way to achieve the same behaviour?

The limitation of TxnBatch not updating the list of email recipients
should be fixed in 4.4.

We have an extension that BP wrote for us that I could share with you
if upgrading isn't feasible.

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

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