We have converted to Office 365, I have setup one use with an E1 license at a 
cost of about $10 a month.  The mailbox has folders setup and rules for sorting 
into those folders.  With Postfix and scripts the folder will dictate what 
queue is used for the ticket creation.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296<><>
"Servicing North America with Local Care"

From: rt-users [] On Behalf Of 
Donny Brooks
Sent: Monday, March 14, 2016 6:55 PM
Subject: [rt-users] RT with Office 365 Outlook

We recently migrated from in house Postfix to hosted Office365 
Outlook/exchange. I have been trying to figure out how to get RT to work with 
this setup but the only way I can see to do this is to "burn" a license or 4. 
With each one costing us around $20/month I would rather not do this. Has 
anyone successfully gotten RT to work with O365 without multiple email 
accounts? I was wondering if it could be done with "shared mailboxes" since I 
found the following instructions on accessing a shared mailbox via IMAP:

Exchange Configuration:

  PASSWORD: password

  SHARED MAILBOX:      (could also be, of 
  SHARED MAILBOX ALIAS: shared-mailbox

  Note: Please make sure to create the UNIQUE alias always with the mailbox, 
because it creates the user [alias] In this case

Settings for IMAP Configuration:

  EMAIL ADDRESS: (shared mailbox)


  USERNAME:\shared-mailbox  (user\shared mailbox alias)
  PASSWORD: password (user's password)


  USERNAME:  (users email)
  PASSWORD: password (user's password)

It has been a long time since I have delved into the bowels of RT. It has been 
that rock solid for us. So any and all help is much appreciated.

Donny B.

RT 4.4 and RTIR Training Sessions
* Washington DC - May 23 & 24, 2016

Reply via email to