Hi Raymond, The following plugin may be what you are looking for.
https://metacpan.org/pod/RT::Extension::AdminConditionsAndActions Best Regards Martin On 2016-03-22 13:49, raymond.teunis...@kpn.com wrote:
Hi, I'm trying to find a way to add a custom scrip-condition, for when a ticket is merged. The thing I basically want is that when ticket 1 is merged into ticket 2 (which is closed), it automagically sets the status of ticket 2 to open. I'm running RT 4.2, and I'm not good in Perl. Can anyone help me with the code for the custom condition? Thanks! Raymond --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
