Joop wrote:
>On 22-3-2016 23:05, Jeffrey Pilant wrote:
>> I have a local VM with the old install in working condition, so I have
>> all the files and data.
>>
>> Not sure where to look.
>
>Could you post screenshots of the working display vs the non working one
>and post them to some pics sharing site and share the URLs with us?

Since it is html & I wanted to sanitize the data, I copied it to text.
Below are the old and new screens.  Just format in a fixed font like
courier, and each line is 87 chars long, in case of wrapping.

The new entry has some additional transactions, since it is live.

/jeff

Old:
|---Ticket 
metadata-------------------------------------------------------------------|
| |---The Basics----------------| 
|---Reminders-------------------------------------| |
| | Id:       184               | | New reminder:                               
    | |
| | Status:   new               | | Subject:                                    
    | |
| | Priority: 0/                | | Owner:                                      
    | |
| | Queue:    XXXXX             | | Due:          Calendar                      
    | |
| |-----------------------------| 
|-------------------------------------------------| |
|                                                                               
      |
| |---Custom Fields-------------| 
|---Dates-----------------------------------------| |
| | CustomField_01: XXXXX       | | Created:      Wed Jun 10 13:45:23 2015      
    | |
| | CustomField_02: XXXXX       | | Starts:       Not set                       
    | |
| | CustomField_03: (no value)  | | Started:      Not set                       
    | |
| | CustomField_04: XXXXX       | | Last Contact: Not set                       
    | |
| | CustomField_05: XXXXX       | | Due:          Not set                       
    | |
| | CustomField_06: (no value)  | | Closed:       Not set                       
    | |
| | CustomField_07: Unknown     | | Updated:      Wed Jun 10 13:45:23 2015 by 
XXXXX | |
| | CustomField_08: (no value)  | 
|-------------------------------------------------| |
| | CustomField_09: (no value)  |                                               
      |
| | CustomField_10: (no value)  | |---Links 
Graph-----------------------------------| |
| | CustomField_11: XXXXX       | | Depends on:     (Create)                    
    | |
| | CustomField_12: (no value)  | | Depended on by: (Create)                    
    | |
| | CustomField_13: (no value)  | | Parents:        (Create)                    
    | |
| | CustomField_14: Unknown     | | Children:       (Create)                    
    | |
| | CustomField_15: (no value)  | | Refers to:      (Create)                    
    | |
| | CustomField_16: (no value)  | | Referred to by: (Create)                    
    | |
| | CustomField_17: (no value)  | 
|-------------------------------------------------| |
| | CustomField_18: (no value)  |                                               
      |
| |-----------------------------|                                               
      |
|                                                                               
      |
| |---People--------------------|                                               
      |
| | Owner:      Nobody          |                                               
      |
| | Requestors: XXXXX           |                                               
      |
| | Cc:                         |                                               
      |
| | AdminCc:                    |                                               
      |
| |-----------------------------|                                               
      |
|-------------------------------------------------------------------------------------|
|---History---------------------------------------------------------------------------|
| # Wed Jun 10 13:45:23 2015 USERNAME - Ticket created [Reply] 
[Comment][Forward]     |
| Subject: XXXXX                                                                
      |
| ZZZZZZZZZZZZZZZZZZZZZZZ                                                       
      |
| # Wed Jun 10 13:45:23 2015 RT_System - Outgoing email recorded [Show]         
      |
|-------------------------------------------------------------------------------------|
                        >|< RT 3.8.4 Copyright 1996-2009 Best Practical 
Solutions, LLC.

New:
|---Ticket 
metadata-------------------------------------------------------------------|
| |---The Basics----------------| 
|---Reminders-------------------------------------| |
| | Id:       184               | | New reminder:                               
    | |
| | Status:   Resolved          | | Subject:                                    
    | |
| | Priority: 0/                | | Owner:                                      
    | |
| | Queue:    XXXXX             | | Due:                                        
    | |
| |-----------------------------| 
|-------------------------------------------------| |
|                                                                               
      |
| |---People--------------------| 
|---Dates-----------------------------------------| |
| | Owner:      XXXXX           | | Created:      Wed Jun 10 13:45:23 2015      
    | |
| | Requestors:                 | | Starts:       Not set                       
    | |
| | Cc:                         | | Started:      Tue Jul 21 14:33:02 2015      
    | |
| | AdminCc:                    | | Last Contact: Not set                       
    | |
| |-----------------------------| | Due:          Not set                       
    | |
|                                 | Closed:       Tue Aug 04 14:20:31 2015      
    | |
|                                 | Updated:      Tue Aug 04 14:20:31 2015 by 
XXXXX | |
|                                 
|-------------------------------------------------| |
|                                                                               
      |
|                                 |---Links 
Graph-----------------------------------| |
|                                 | Depends on:     (Create)                    
    | |
|                                 | Depended on by: (Create)                    
    | |
|                                 | Parents:        (Create)                    
    | |
|                                 | Children:       (Create)                    
    | |
|                                 | Refers to:      (Create)                    
    | |
|                                 | Referred to by: (Create)                    
    | |
|                                 
|-------------------------------------------------| |
|-------------------------------------------------------------------------------------|
|---History---------------------------------------------------------------------------|
| # Wed Jun 10 13:45:23 2015 USERNAME - Ticket created [Reply] [Comment] 
[Forward]    |
| Subject: XXXXX                                                                
      |
| ZZZZZZZZZZZZZZZZZZZZ                                                          
      |
| # Wed Jun 10 13:45:23 2015 The RT System itself - Outgoing email recorded 
[Show]    |
| # Tue Jul 21 14:32:18 2015 XXXXX - Taken                                      
      |
| # Tue Jul 21 14:33:02 2015 XXXXX - Status changed from 'new' to 'open'        
      |
| # Tue Aug 04 14:20:31 2015 XXXXX - Comments added [Reply] [Comment] [Forward] 
      |
| Closed per meeting 7/21/2015                                                  
      |
| # Tue Aug 04 14:20:31 2015 XXXXX - Status changed from 'open' to 'resolved'   
      |
| # Tue Aug 04 14:20:31 2015 The RT System itself - Outgoing email recorded 
[Show]    |
|-------------------------------------------------------------------------------------|
                       >|< RT 4.2.10 Copyright 1996-2015 Best Practical 
Solutions, LLC.

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