Hi all, 

Does anyone know if it is possible, or a good way to go to disable the links in 
the ticket history.
I clarify:
We get a lot of tickets where people send us phishing mails they received or 
mails containing a possible malicious url to analyse.
What we like to do is implement something that those urls in the history are 
"not clickableā€¯ so that nobody of the first line handlers can incidentally get 

kind regards, 

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

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