Joop wrote: > Anything that isn't in RT_SiteConfig.pm has a default that should give > you a working RT. > You didn't change anything in RT_Config.pm? > > I'm at the end of my wits. Can't think of anything that would cause this > without having access to the systems.
RT_Config.pm is untouched. While it suggests a value for CustomFieldGrouping in the comments, it does not actually set it. As you saw, this is a strait up upgrade of a working system. I only customized it enough to add in the ID and web info. It does work, just not with custom fields. /jeff ________________________________________________________________________ The information contained in this e-mail is for the exclusive use of the intended recipient(s) and may be confidential, proprietary, and/or legally privileged. Inadvertent disclosure of this message does not constitute a waiver of any privilege. If you receive this message in error, please do not directly or indirectly use, print, copy, forward, or disclose any part of this message. Please also delete this e-mail and all copies and notify the sender. Thank you. For alternate languages please go to http://bayerdisclaimer.bayerweb.com ________________________________________________________________________
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016