First two things to check:

1) Is Apache using the same perl you're using in your shell? Servers can often end up with multiple perl installs.

2) Check permissions and make sure Apache can read the Scope::Upper files. Sometimes modules installed with a particular user, like root, can have permissions set incorrectly so other users/processes can't use them.

On 4/26/16 6:18 PM, Andrea Caputto wrote:
Apache versión is 2.4 , Apache + mod perl

I am upgrading from 4.2.1 to 4.4
El El mar, 26 de abr. de 2016 a las 16:02, Thiago Cristino dos Santos
<[email protected] <mailto:[email protected]>> escribió:

    Hi,
    Andrea, please tell more about your environment :
    What's your Apache version ?
    RT was running over Apache + mod_perl, apache + fastcgi or apache +
    fastcgi + suexec?




    2016-04-26 15:40 GMT-03:00 Andrea Caputto <[email protected]
    <mailto:[email protected]>>:

        Hi, i was doing the upgrade, and everything was right, but now
        when i try to start apache :

        Logs begin at mar 2016-04-26 12:22:54 UYT, end at mar 2016-04-26
        13:30:01 UYT. --
        abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>..... httpd[7736]:
        AH00526: Syntax error on line 25 of /etc/httpd/conf.d/rt.conf:
        abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>.....httpd[7736]:
        *Can't locate Scope/Upper.pm in @INC (@INC contains:
        /opt/rt4/sbin/../local/li*
        abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>....... systemd[1]:
        httpd.service: main process exited, code=exited, status=1/FAILURE
        abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>... kill[7739]:
        kill: cannot find process ""
        abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>..... systemd[1]:
        httpd.service: control process exited, code=exited status=1
        abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>.... systemd[1]:
        Failed to start The Apache HTTP Server.


        [root@rt sbin]# perl -MCPAN -e 'install Scope::Upper'
        Reading '/root/.local/share/.cpan/Metadata'
           Database was generated on Tue, 26 Apr 2016 16:17:02 GMT
        Scope::Upper is up to date (0.28).


        and testdeps seems ok.
        --
        Andrea Caputto

        ---------
        RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
        * Washington DC - May 23 & 24, 2016


--
Andrea Caputto


---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

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