Shawn, I'm sorry but I think I still need some help. I disabled the single-member custom role and created a new multiple-member custom role.
I applied it to a queue, and then I entered the queue configuration and added myself as GroupManager on that queue. After that, if I look at the tickets in that queue (both those pre-existing and those created afterwards) I see no user in the GroupManager field. I would have expected to see my name as GroupManager. How is this supposed to work? Thank you in advance. Cris -----Messaggio originale----- Da: Cristiano Guadagnino <guadagnino.cristi...@creval.it> Inviato: Fri May 06 2016 08:51:52 GMT+0200 (CEST) A: rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] Custom role? > Oh I see! > So, a single-member custom role can only be configured per-ticket. I had > hoped for something more "permanent", like the case with multi-member > custom roles. It could be done with a script however, I think? > > Thank you Shawn for your reply, it has been enlightening! > > On a related note: how do you delete a custom role? I do not find > anything in the UI (besides the ability to disable it), it doesn't even > appear in the shredder 'object' plugin. > > > Cris > --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016