Hi, I upgraded my Debian system from Wheezy to Jessie, and as part of the RT4 was upgraded from 4.0.7 to 4.2.8.
I did the update of the database which worked without any errors, but when I log in I only see the SelfService. So it seems I have lost my power! :-( I have seen one post from a person that had a similar error, but that "resolved itself" after he logged in as root, which I can not do as I do not have any root user. I.e. I only know of the user of myself ("paf") that should have all rights possible. I try to find out what in the database I must change to get this power back, but do not understand. Things looks good where I look. What I found was this: <http://www.gossamer-threads.com/lists/rt/users/128641> The closest information abut users in the database I can find here: <http://requesttracker.wikia.com/wiki/RecoverRootPassword> Here is btw information about "myself" and my system: mysql> SELECT * FROM Users WHERE Name='root'; Empty set (0.00 sec) mysql> select id,name from Users where name = "paf"; +----+------+ | id | name | +----+------+ | 12 | paf | +----+------+ 1 row in set (0.00 sec) mysql> SELECT * FROM Principals WHERE id=12; +----+---------------+----------+----------+ | id | PrincipalType | ObjectId | Disabled | +----+---------------+----------+----------+ | 12 | User | 12 | 0 | +----+---------------+----------+----------+ 1 row in set (0.00 sec) mysql> SELECT * from Groups, GroupMembers where GroupMembers.groupid = Groups.id and Groups.name = 'Privileged' and GroupMembers.memberid = 12; +----+------------+------------------------------+----------------+------------+----------+---------+---------+---------------+-------------+----+---------+----------+---------+---------+---------------+-------------+ | id | Name | Description | Domain | Type | Instance | Creator | Created | LastUpdatedBy | LastUpdated | id | GroupId | MemberId | Creator | Created | LastUpdatedBy | LastUpdated | +----+------------+------------------------------+----------------+------------+----------+---------+---------+---------------+-------------+----+---------+----------+---------+---------+---------------+-------------+ | 4 | Privileged | Pseudogroup for internal use | SystemInternal | Privileged | 0 | 0 | NULL | 0 | NULL | 7 | 4 | 12 | 0 | NULL | 0 | NULL | +----+------------+------------------------------+----------------+------------+----------+---------+---------+---------------+-------------+----+---------+----------+---------+---------+---------------+-------------+ 1 row in set (0.00 sec) Patrik
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