Re: [rt-users] RT4 Install on Centos7+Internal Server Error

[Duncan Morgan]

Do you have mod_fcgid installed and is the module loading?

 

For the database issue you can drop the database from MySQL and start again.

 

I found this guide quite good

 

http://binarynature.blogspot.ca/2013/05/install-request-tracker-4.html

 

 

Sent: Monday, May 09, 2016 at 8:36 AM
From: Yanni <y.goudetsi...@mail.cryst.bbk.ac.uk>
To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com>
Subject: [rt-users] RT4 Install on Centos7+Internal Server Error

Hello again

Still fighting with setting up RT4. I have now deleted the previous RT
installation and started again.
I have put all command outputs in pastebin.com so that my email is small
as much as possible and hopefully easy to read. When you can please see
below the steps I have taken.

1. Run ./configure with no parameters, so all defaults are set.
Output: http://pastebin.com/enH70WCS

2. 'make testdeps' outputs: All dependencies have been found

3. 'make install' outputs: Congratulations. RT is now installed.

4. RT_SiteConfig.pm here: http://pastebin.com/NseuCusS

5. Run 'make initialize-database' with error: ERROR: Can't create
database 'rt4db'; database exists

6. I went with mod_fcgid and added 'FcgidMaxRequestLen 1073741824' to:
/usr/lib/tmpfiles.d/mod_fcgid.conf

7. Added these lines in my httpd.conf. (Apache version: 2.4.6)

Listen 8000

<VirtualHost *:8000>
### Optional apache logs for RT
# Ensure that your log rotation scripts know about these files
# ErrorLog /opt/rt4/var/log/apache2.error
# TransferLog /opt/rt4/var/log/apache2.access
# LogLevel debug

AddDefaultCharset UTF-8

ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/

DocumentRoot "/opt/rt4/share/html"
<Location />

Require all granted

Options +ExecCGI
AddHandler fcgid-script fcgi
</Location>
</VirtualHost>

8. Visited http://jimmy.ad.biosci.ac.uk:8000 but I get: 500 Internal
Server Error

9. Apache Error_log file says:

RT couldn't load RT config file /opt/rt4/etc/RT_Config.pm as:
user: apache
group: apache
The file is owned by user root and group rt.

10. chown apache:apache RT_Config.pm
chown apache:apache RT_SiteConfig.pm

11. Visited http://jimmy.ad.biosci.ac.uk:8000 but I get: 500 Internal
Server Error

12. Apache Error_log file says: http://pastebin.com/9xUwHNDZ

13. SELINUX and firewall are disabled


Any help/suggestions please let me know.
Many thanks



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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016